Refund policy

Due to the hygienic nature of our products, all sales are final.

Our hair oil and beauty care products are considered personal care items, and for health and safety reasons, we do not accept returns or offer refunds once an order has been shipped or delivered.

Order Cancellations (24 Hours)

You may cancel your order within 24 hours of purchase, as long as your order has not yet shipped.

Once an order has been shipped (tracking number created), it is final and cannot be cancelled.

To request a cancellation, email us at admin@gidano.org with your order number.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, or defective, you must contact us within 48 hours of delivery by emailing admin@gidano.org

To be eligible for a replacement, you must include:

  • Your order number

  • Clear photos of the damaged shipping box (including the shipping label)

  • Clear photos of the damaged product

Claims submitted after 48 hours or without photo proof will not be accepted.

If approved, we will provide a replacement. Refunds are not issued for damage claims.

No Returns / No Refunds

We do not accept returns or refunds for:

  • Opened or used products

  • Change of mind

  • Incorrect address entered at checkout

  • Refused or undeliverable packages

  • Carrier delays outside our control

  • Packages returned to sender (May incur additional restocking and shipping fees)

Fraud & Abuse

We reserve the right to deny any request that appears fraudulent or abusive. All claims are subject to review and verification.

For any questions, contact us at:
admin@gidano.org